The Gambling Commission has yesterday published a report into enforcement action it has taken against operators over the past year.
The Enforcement report highlights the lessons it wants gambling businesses to learn from its investigations and provides guidance to them on anti-money laundering, customer interaction, self-exclusion, unfair terms and practices and marketing and advertising.
Neil McArthur, Chief Executive, said: “We want operators to pay attention to the lessons set out in this report. We want them to focus on ways to make gambling fairer and safer for consumers in Great Britain.
“We also want gambling businesses to collaborate and to invest the same amount of resources into data, technology and research into building better protections for consumers, as they do to creating new products, or advertising and marketing campaigns.
“This is a call to action to the leaders of operators to set the tone from the top, to lead a culture of compliance that puts doing the right thing for your customers first, and to strive to continuously raise standards for consumers.”
Source: Gambling Commission
