UKGC Issues Guidance on Operator Complaint Handling
The HALLO ECHO The HALLO ECHO https://secure.gravatar.com/avatar/9019cb49f8ca42953ce7d3f0d64568ea?s=96&d=mm&r=gThe UK Gambling Commission (UKGC) has published advice on how licensees should handle complaints, as part of a review of complaints policies. The guidance comes after the Commission reviewed 34 licensee complaints policies from a range of sectors, assessing their accessibility and ease of use. Commission research revealed that 8% of gamblers had made…
read more