The UK Gambling Commission (UKGC) has imposed a regulatory settlement on Videoslots Limited for social responsibility and anti-money laundering failings.
The Social responsibility failures included:
- not ensuring that customers displaying risk behaviours were identified as potentially experiencing harm because responsible gambling reviews were not undertaken as early, or as well, as they should have been.
- failing to identify whether a customer was at risk of experiencing harm by not considering whether the amount being deposited or lost was appropriate.
- allowing customers showing indicators of harm to continue to gamble significant amounts after interactions despite their behaviour continuing.
The Anti-Money Laundering (AML) failures included:
- not implementing its own risk-based processes appropriately due to significant delays in conducting the required action, such as an AML review or request for source of funds following a trigger in its processes.
- not fulfilling elements of customer due diligence as early as intended in accordance with its own risk-based approach.
- not having sufficient AML analysts to process the volumes of data or undertake the AML account reviews in accordance with its procedures.
All £2 million of the settlement will go to socially responsible causes.
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