UK’s Gambling Commission (UKGC) has proposed a set of new rules which will come into effect from 31 October 2018. The new rules are expected to ensure better protection and fairer treatment for consumers from the part of gambling businesses.
The following are the five major points in the new rules that you must know.
1) “Operators will be required to abide by UK advertising codes which are written by the committees of advertising practice and enforced by the Advertising Standards Authority.”
2) “Operators will be held fully accountable for the actions and behaviours of third parties, including affiliates.”
3) “Operators will be required to comply with consumer law, particularly in relation to online promotions and the withdrawal of customer funds.”
4) “Operators will be required to introduce better complaint handling processes and we’re introducing a new eight-week limit for the resolution of customer complaints.”
5) “Operators will be required to ensure that they don’t spam UK consumers by electronic means.”
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