Press Releases

UKGC: Mark Jarvis to pay penalty package for customer interaction failures

 The HALLO ECHO
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  Bookmaker Mark Jarvis is to pay £94,000 and overhaul its social responsibility procedures after failing to protect a customer who was showing signs of problem gambling. Over a 19-month period the operator failed to follow customer interaction rules when a customer showed problem gambling traits, including spending £34,000 on B2 gaming machines in one betting shop.…

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UKGC: Rank Group to pay penalty package for failing to protect a problem gambler

 The HALLO ECHO
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  An online operator is to pay £500,000 for failing to follow Gambling Commission rules which protect problem gamblers. A Commission investigation revealed that Rank Group failed to interact with a customer who was displaying problematic behaviour, contacted him during a self-exclusion period (1) and did not follow rules for the provision of credit. The…

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Former Gambling Commission National Compliance Manager, Stuart McPhee assumes new role at Bell-Fruit

 The HALLO ECHO
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  Bell-Fruit has confirmed the appointment of former Gambling Commission senior manager, Stuart McPhee to the newly created post of Director of Compliance. Mr McPhee joins Bell-Fruit, one of the best known gaming brands in the global industry, after 17-years service with the UK regulator. He reports directly to Bell-Fruit Managing Director Chris Butler who…

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MGA – Treatment of Intermediaries under the new Gaming Act

 The HALLO ECHO
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  The Malta Gaming Authority hereby notifies its licensees and the general public that with the coming into force of the new Gaming Act (Cap. 583 of the Laws of Malta), the regulatory treatment of what previously used to be called ‘intermediaries’ is to be assessed in light of the Gaming Authorisations Regulations (S.L. 583.05)…

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GiG offers PAY N PLAY option to operators to enhance UX and compliance

 The HALLO ECHO
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  Gaming Innovation Group Inc. (GiG) now offers an instant registration and payment option for its operators using Trustly’s Pay N Play system. The system allows players to optionally register and pay through their online banking accounts in Sweden and Finland, with Germany soon to be offered. The simple system will allow GiG’s customers to…

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Enteractive Breakfast Briefing: The responsible approach to customer engagement within the iGaming industry

 The HALLO ECHO
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  Marketing in the aftermath of GDPR and being ahead of the game for ePrivacy Regulation   Malta, Wednesday 5th September 2018: Leading provider of retention solutions, Enteractive, is holding a Breakfast Briefing later this month, which will explore the most effective and safest ways for iGaming operators to engage with their customers following the…

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